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Terms of Service

Version 1.0.0 • Effective October 28, 2025 • Published October 27, 2025

Terms of Service

Last Updated: October 27, 2025
Effective Date: October 28, 2025
Version: 1.0.0

TL;DR Summary

  • You must be 18+ and agree to these terms to use Sapat.chat.
  • We provide live chat, ticketing, and helpdesk tools for your business.
  • You are responsible for your account and your team’s actions.
  • Payments are handled by DodoPayments; subscriptions auto-renew unless cancelled.
  • Don’t use Sapat.chat for illegal, abusive, or prohibited activities.
  • You own your content, but grant us a license to operate the service.
  • We strive for security and uptime, but can’t guarantee perfection.
  • We’re working toward ISO 27001 and SOC 2 Type II compliance.
  • If you break the rules, we may suspend or terminate your account.
  • For details, read the full Terms of Service above.

1. Agreement to Terms

Welcome to Sapat.chat. These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“you,” “your,” “User,” “Customer”) and Sapat.chat (“we,” “us,” “our,” “Company,” “Service”) regarding your access to and use of our live chat, ticketing, and helpdesk platform (the “Services”).

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

If you do not agree to these Terms, you must not access or use the Services.

2. Acceptance of Terms

2.1 Click-Wrap Agreement

This Agreement constitutes a lawful and valid “click-wrap” agreement. By:

  • Creating an account
  • Clicking “I Accept” or “I Agree”
  • Accessing or using the Services

You affirmatively manifest your assent to these Terms and enter into a binding legal contract with Sapat.chat.

2.2 Electronic Signature

By submitting your registration, typing your name, or clicking acceptance buttons, you provide your electronic signature. You agree that we may rely upon your electronic signature as confirming your agreement to these Terms. This is sanctioned by the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Commerce Act.

2.3 Authority to Accept

By accepting these Terms, you represent that:

  • You are at least 18 years old (or the age of majority in your jurisdiction)
  • You have the legal capacity to enter into binding contracts
  • If accepting on behalf of a company or organization, you have authority to bind that entity

3. Description of Services

Sapat.chat provides cloud-based customer support software, including:

Live Chat:

  • Real-time messaging between customers and support agents
  • Multi-channel communication (web widget, mobile apps)
  • Automated chat routing and assignment
  • Chat history and transcripts

Ticketing System:

  • Create, manage, and track support tickets
  • Priority and status management
  • Ticket assignment and escalation
  • Email-to-ticket conversion

Helpdesk Features:

  • Knowledge base and FAQ management
  • Canned responses and templates
  • File attachments and screen sharing
  • Team collaboration tools
  • Analytics and reporting

Additional Features:

  • Multi-site management
  • Customer portal
  • Admin dashboard
  • API access (on applicable plans)
  • Third-party integrations

4. Account Registration and Eligibility

4.1 Account Creation

To use the Services, you must:

  1. Provide accurate, current, and complete information
  2. Create a unique username and strong password
  3. Verify your email address
  4. Accept these Terms and our Privacy Policy

4.2 Account Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized access or security breach
  • Ensuring your team members comply with these Terms

We are not liable for any loss or damage arising from your failure to protect your account.

4.3 Eligibility Requirements

You may not use the Services if:

  • You are under 18 years old (or age of majority in your jurisdiction)
  • You have been previously banned or suspended from our Services
  • You are located in a country prohibited by our policies or sanctions
  • Use would violate any applicable laws or regulations

4.4 Organization Accounts

If you create an account on behalf of an organization:

  • You represent that you are authorized to bind that organization
  • “You” refers to both you as an individual and the organization
  • The organization accepts these Terms and is responsible for all activities

5. Payment Terms

5.1 Merchant of Record

All payments are processed by DodoPayments Inc. as the Merchant of Record (MoR).

This means:

  • When you purchase a subscription, you are buying from DodoPayments
  • The service is licensed and provided by Sapat.chat
  • DodoPayments handles payment processing, tax compliance, and billing
  • You must also agree to DodoPayments’ Buyer Terms: https://dodopayments.com/buyer-terms

5.2 Subscription Plans

Plan Types:

  • Free Plan: Limited features (subject to restrictions)
  • Paid Plans: Monthly or annual subscriptions (pricing on our website)

Payment Methods:

  • Credit card, debit card, or other methods supported by DodoPayments
  • All prices are in USD (or local currency if applicable)

5.3 Billing and Charges

Subscription Charges:

  • You will be charged on the day you subscribe (for monthly) or the subscription start date (for annual)
  • Automatic Renewal: Paid subscriptions automatically renew until cancelled
  • We will notify you if prices increase and seek your consent if required by law
  • Charges include applicable taxes (VAT, GST, sales tax) calculated by DodoPayments

Failed Payments:

  • If payment fails, you remain responsible for all amounts due
  • We may suspend or terminate your account after multiple failed payment attempts
  • DodoPayments may retry charging your payment method

5.4 Refunds

Refund Policy:

  • Refunds are provided at the sole discretion of DodoPayments on a case-by-case basis
  • Refunds may be refused if evidence of fraud, abuse, or manipulation is found
  • No refunds on unused portions of subscription periods
  • If you cancel, your subscription remains active until the end of the billing period

Free Trials:

  • Some plans may offer a free trial period
  • You must cancel before the trial ends to avoid charges
  • If your payment method cannot be charged, you remain responsible for uncollected amounts

Sales Tax Refunds:

  • If you are registered for sales tax (VAT, GST) in your country, you may request a refund within 60 days
  • Must provide valid sales tax registration number
  • Requests after 60 days will not be processed

5.5 Cancellation

How to Cancel:

  • Log into your account and go to “Billing Settings”
  • Click “Cancel Subscription”
  • Or contact us at billing@sapat.chat at least 48 hours before renewal

Cancellation takes effect at the end of your current billing period. No prorated refunds for partial periods.

Upon Cancellation:

  • You retain access until the end of the paid period
  • Your data will be retained for 30 days for account recovery
  • After 30 days, your data will be permanently deleted (with some exceptions for legal requirements)

5.6 Chargebacks and Disputes

IMPORTANT: You must contact us BEFORE initiating a chargeback with your bank.

  • Contact us at billing@sapat.chat or support@sapat.chat to resolve any billing issues
  • Unauthorized or fraudulent chargebacks may result in:
    • Immediate account suspension or termination
    • Liquidated damages of $100 USD per incident (as per DodoPayments’ policies)
    • Loss of access to your data
    • Prohibition from creating future accounts

Legitimate Chargebacks:
Valid reasons include:

  • You did not receive the service you paid for
  • You were charged the wrong amount or charged twice by mistake
  • The payment was made fraudulently

6. Use of Services

6.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

You may:

  • Access and use the Services according to your subscription plan
  • Upload and store content within usage limits
  • Invite team members to your account
  • Use our API (if included in your plan)

You may not:

  • Sublicense, sell, resell, or commercially exploit the Services
  • Copy, reproduce, or duplicate any part of the Services
  • Reverse engineer, decompile, or disassemble the Services
  • Create derivative works or competitive products
  • Frame or mirror any part of the Services
  • Use automated systems (bots, scrapers) without authorization
  • Remove or alter any copyright, trademark, or proprietary notices

6.2 Acceptable Use Policy

You agree NOT to use the Services for any unlawful, harmful, or prohibited purposes, including:

Prohibited Activities:

  1. Violating any laws, regulations, or third-party rights
  2. Infringing intellectual property rights
  3. Transmitting malware, viruses, or malicious code
  4. Engaging in phishing, spamming, or fraudulent activities
  5. Harassing, threatening, or abusing others
  6. Discriminating based on race, gender, religion, orientation, disability, or other protected characteristics
  7. Submitting false or misleading information
  8. Impersonating any person or entity
  9. Collecting personal data of others without consent
  10. Interfering with or disrupting the Services or servers
  11. Attempting unauthorized access to systems or networks
  12. Using the Services to compete with us

Prohibited Content:

  • Adult or sexually explicit content
  • Illegal drugs, weapons, or controlled substances
  • Gambling, betting, or games of chance
  • Hate speech or discriminatory content
  • Violence, gore, or shocking content
  • Pyramid schemes or multi-level marketing
  • Misleading health claims or “miracle cures”
  • Pirated software, media, or intellectual property
  • Content that violates DodoPayments’ Merchant Acceptance Policy

Business Use Restrictions:
You may not use the Services if your business engages in activities prohibited by DodoPayments’ Merchant Acceptance Policy, including but not limited to:

  • Businesses selling physical goods or in-person services
  • Adult content or escort services
  • Cryptocurrency, NFTs, or financial products
  • Unlicensed financial, legal, or medical advice
  • Gambling or games of chance
  • Illegal or age-restricted products
  • Privacy violations or surveillance technology
  • Weapons or violence-related content

For the complete list, see: https://docs.dodopayments.com/miscellaneous/merchant-acceptance

Enforcement:

  • We reserve the right to investigate and take action against violations
  • Violations may result in content removal, account suspension, or termination
  • We may report illegal activities to law enforcement
  • You are liable for damages caused by your violations

6.3 Service Availability

Uptime Commitment:

  • We strive for 99.9% uptime (excluding scheduled maintenance)
  • Scheduled maintenance will be announced in advance when possible
  • We do not guarantee uninterrupted or error-free service

Service Modifications:

  • We may modify, suspend, or discontinue any feature at any time
  • We will provide reasonable notice for significant changes
  • No liability for modifications, suspensions, or discontinuations

7. User Content and Data

7.1 Your Content

“Content” means any data, text, files, images, messages, or other materials you upload, submit, or transmit through the Services.

You retain ownership of your Content. However, you grant us certain rights as described below.

7.2 License to Your Content

By uploading Content, you grant us a worldwide, non-exclusive, royalty-free license to:

  • Store, host, and backup your Content
  • Display and transmit Content to authorized users
  • Make Content available through the Services
  • Modify Content as necessary for technical compatibility
  • Create derivative works for operational purposes (e.g., backups, previews, thumbnails)

This license ends when you delete your Content or terminate your account (subject to reasonable time for deletion and legal retention requirements).

7.3 Content Responsibilities

You are solely responsible for your Content. You represent and warrant that:

  • You own or have necessary rights to your Content
  • Your Content does not violate any laws or third-party rights
  • Your Content does not infringe intellectual property, privacy, or publicity rights
  • Your Content complies with our Acceptable Use Policy

We have no obligation to:

  • Monitor, review, or edit your Content
  • Store or backup Content beyond our standard retention policies
  • Return or provide Content after account termination

7.4 Content Removal

We may remove or disable Content if:

  • It violates these Terms or our policies
  • We receive a valid DMCA takedown notice
  • We receive a court order or legal request
  • It poses security or legal risks
  • It generates excessive complaints or chargebacks

Removal Procedures:

  • We will notify you when reasonably possible (unless prohibited by law)
  • You may appeal removals by contacting support@sapat.chat
  • Repeated violations may result in account termination

7.5 Backups and Data Loss

Important: You are responsible for backing up your Content.

  • While we perform regular backups, we do not guarantee data recovery
  • We are not liable for data loss, corruption, or unavailability
  • Backups are for disaster recovery, not for individual data restoration
  • You should export your data regularly using our data export features

7.6 Data Privacy

Your Content is subject to our Privacy Policy (https://sapat.chat/privacy-policy).

We will:

  • Treat your Content as confidential
  • Not access your Content except as necessary to provide Services or comply with legal obligations
  • Implement security measures to protect your Content
  • Comply with GDPR and applicable data protection laws

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Services, including all software, designs, graphics, text, logos, trademarks, and other materials (the “Company IP”) are owned by Sapat.chat or our licensors and are protected by:

  • Copyright laws
  • Trademark laws
  • Trade secret laws
  • Patent laws
  • Other intellectual property laws

Sapat.chat Trademarks:

  • “Sapat.chat” name and logo
  • Product names and branding
  • Service marks and trade dress

Prohibited Uses:

  • You may not use our trademarks without prior written permission
  • You may not create products or services that confuse or compete with ours
  • You may not register domain names containing our trademarks

8.2 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Services (“Feedback”):

  • You grant us a perpetual, irrevocable, worldwide, royalty-free license to use Feedback
  • We may incorporate Feedback into the Services without compensation
  • You waive any moral rights or attribution rights
  • We have no obligation to implement Feedback

If you believe content infringes your copyright, please notify us with:

  1. Description of the copyrighted work being infringed
  2. Location of the infringing material (URL or file name)
  3. Your contact information (name, email, address, phone)
  4. Statement of good faith belief that use is unauthorized
  5. Statement that information is accurate under penalty of perjury
  6. Your physical or electronic signature

Send DMCA notices to: dmca@sapat.chat

Counter-Notices:
If your content was removed due to a DMCA notice and you believe it was a mistake, you may file a counter-notice.

Repeat Infringers:
We will terminate accounts of users who are repeat copyright infringers.

9. Third-Party Services and Integrations

9.1 Third-Party Integrations

The Services may integrate with third-party applications and services (e.g., Slack, Salesforce, Zapier, Google Workspace).

When you enable integrations:

  • You authorize data sharing between Sapat.chat and the third party
  • You must comply with the third party’s terms of service
  • We are not responsible for third-party services
  • Third-party services may have their own fees and terms

Integration Risks:

  • Third-party downtime may affect our Services
  • Data shared with third parties is subject to their privacy policies
  • We may discontinue integrations at any time

The Services may contain links to third-party websites or resources.

We are not responsible for:

  • The availability, accuracy, or content of third-party sites
  • Any damages or losses from your use of third-party sites
  • Privacy practices of third-party sites

Clicking third-party links is at your own risk. We encourage you to review their terms and privacy policies.

9.3 DodoPayments

All payment processing is handled by DodoPayments Inc. as the Merchant of Record.

By using our Services, you also agree to:

DodoPayments is responsible for:

  • Payment processing and security
  • Tax compliance (VAT, GST, sales tax)
  • Refunds and chargebacks
  • Invoice generation

10. Warranties and Disclaimers

10.1 Your Warranties

You represent and warrant that:

  • All information you provide is accurate and complete
  • You have authority to bind your organization (if applicable)
  • Your use of the Services complies with all applicable laws
  • Your Content does not violate any third-party rights
  • You have obtained all necessary consents for data you upload

10.2 Our Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • Merchantability: No warranty that Services are suitable for your purposes
  • Fitness for a Particular Purpose: No guarantee Services meet your specific needs
  • Non-Infringement: No warranty that Services don’t infringe third-party rights
  • Title: No warranty of undisputed ownership
  • Accuracy: No warranty that information is accurate or complete
  • Availability: No guarantee of uninterrupted, timely, secure, or error-free service
  • Quality: No warranty regarding quality, reliability, or performance
  • Security: No guarantee against viruses, malware, or unauthorized access

WE DO NOT WARRANT THAT:

  • The Services will meet your requirements or expectations
  • The Services will be available at all times or in all locations
  • Any errors or defects will be corrected
  • Results obtained from the Services will be accurate or reliable
  • The quality of Services will meet your standards

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH CASES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY:

  • Indirect damages: Lost profits, revenue, data, goodwill, or business opportunities
  • Consequential damages: Resulting from use or inability to use Services
  • Incidental damages: Unexpected or unforeseeable damages
  • Special damages: Unique circumstances or special situations
  • Punitive damages: Designed to punish or deter future conduct
  • Exemplary damages: Serving as examples or warnings

THIS APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

  1. $100 USD, or
  2. The amount you paid us in the 12 months preceding the claim

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).

11.3 Exceptions

The limitations above do NOT apply to:

  • Our gross negligence or willful misconduct
  • Personal injury or death caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Violations that cannot be limited by law

11.4 Basis of the Bargain

You acknowledge that:

  • These limitations are a fundamental basis of our agreement
  • We would not provide the Services without these limitations
  • The limitations are reasonable given the subscription fees
  • You have the opportunity to purchase additional insurance if desired

11.5 Jurisdictional Limitations

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the greatest extent permitted by law.

12. Indemnification

12.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Sapat.chat, our affiliates, officers, directors, employees, agents, and licensors from and against any:

  • Claims
  • Demands
  • Actions
  • Damages
  • Liabilities
  • Costs and expenses (including reasonable attorneys’ fees)

Arising from or related to:

  1. Your use of the Services

    • Misuse or abuse of features
    • Unauthorized access attempts
    • Violations of usage limits

  2. Your Content

    • Copyright or trademark infringement
    • Defamation or privacy violations
    • False or misleading information

  3. Your violation of these Terms

    • Breach of Acceptable Use Policy
    • Unauthorized commercial use
    • Prohibited activities

  4. Your violation of any laws or regulations

    • GDPR or data protection violations
    • Consumer protection laws
    • Industry-specific regulations

  5. Your violation of third-party rights

    • Intellectual property infringement
    • Privacy or publicity rights
    • Contractual rights

  6. Your negligence or misconduct

12.2 Indemnification Process

If we seek indemnification, we will:

  1. Notify you promptly of the claim
  2. Give you sole control of the defense and settlement (with our approval for settlements)
  3. Provide reasonable assistance at your expense

You agree to:

  • Not settle without our prior written consent
  • Keep us informed of the defense strategy
  • Cover all costs and expenses, including attorneys’ fees

12.3 Our Right to Participate

We reserve the right to participate in the defense of any claim at our own expense.

13. Term and Termination

13.1 Term

These Terms remain in effect while you access or use the Services.

13.2 Termination by You

You may terminate your account at any time by:

  1. Going to “Account Settings” → “Delete Account”
  2. Emailing support@sapat.chat
  3. Cancelling your subscription

Upon termination by you:

  • Access ends at the end of your current billing period (if paid)
  • No refunds for partial periods
  • Data retained for 30 days for account recovery
  • After 30 days, data permanently deleted (subject to legal retention)

13.3 Termination by Us

We may suspend or terminate your account immediately without notice if:

  1. Violation of Terms

    • Breach of Acceptable Use Policy
    • Prohibited use of Services
    • Fraudulent activity

  2. Payment Issues

    • Failed payments after multiple attempts
    • Chargebacks without merit
    • Fraudulent payment methods

  3. Legal Requirements

    • Court order or legal request
    • Violation of laws or regulations
    • Prohibited country or sanctioned entity

  4. Risk to Services

    • Security threats or vulnerabilities
    • Excessive resource usage
    • Abuse of system resources

  5. Inactivity

    • Free accounts inactive for 90 days may be deleted
    • Paid accounts not renewed after 30 days

We will provide notice when reasonably possible, except:

  • When prohibited by law
  • When immediate action is necessary to protect Services or users
  • In cases of fraud or illegal activity

13.4 Effect of Termination

Upon termination (by either party):

  1. Access: Your right to use the Services immediately ceases
  2. Data:
    • You have 30 days to export your data
    • After 30 days, data may be permanently deleted
    • Some data retained for legal compliance (e.g., billing records)
  3. Payment:
    • You remain responsible for all charges incurred before termination
    • No refunds for unused portions of subscriptions
  4. Content: Your Content may be deleted without recovery options
  5. Survival: Sections that by nature should survive (e.g., indemnification, limitations of liability) continue to apply

13.5 Data Retention After Termination

We may retain certain data after termination:

  • Billing and transaction records: 7 years (legal requirement)
  • Policy acceptance records: Indefinitely (GDPR compliance)
  • Anonymized analytics: Indefinitely (no personal data)
  • Backup archives: Up to 90 days (disaster recovery)
  • Legal hold data: As required by law or litigation

14. Dispute Resolution

14.1 Informal Resolution

Before filing any legal action, you agree to attempt informal resolution:

  1. Email us at legal@sapat.chat describing the dispute
  2. Provide details and supporting documentation
  3. We will respond within 30 days
  4. Both parties will negotiate in good faith

If informal resolution is unsuccessful, either party may pursue legal action in accordance with Section 14.3 (Governing Law).

Class Action Waiver:
YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

14.3 Governing Law

All Users:

  • These Terms are governed by the laws of the Republic of Serbia
  • Excluding conflicts of law principles
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Belgrade, Serbia
  • For users outside Serbia: Except as amended by mandatory consumer protection laws in your country

14.4 Time Limit for Claims

YOU MUST FILE ANY CLAIM WITHIN ONE (1) YEAR of the occurrence or discovery of the facts giving rise to the claim, or the claim is waived and time-barred.

15. Modifications to Terms

15.1 Right to Modify

We reserve the right to modify these Terms at any time.

How we notify you:

  1. Email Notice: Sent at least 30 days before significant changes take effect
  2. In-App Notification: Displayed when you log in
  3. Acceptance Modal: For material changes, we may require you to accept updated Terms
  4. Website: The “Last Updated” date at the top will change

15.2 Material Changes

For material changes that affect your rights, we will:

  • Provide clear description of changes
  • Give reasonable time to review before effective date
  • Offer opportunity to cancel account if you disagree

15.3 Continued Use

By continuing to use the Services after the effective date of updated Terms, you accept the changes.

If you do not agree to the updated Terms:

  • You must stop using the Services
  • You may cancel your account and request a pro-rata refund (at our discretion)

16. General Provisions

16.1 Entire Agreement

These Terms, together with:

  • Our Privacy Policy
  • DodoPayments’ Buyer Terms
  • Any Order Forms or Statements of Work

constitute the entire agreement between you and Sapat.chat regarding the Services and supersede all prior agreements, understandings, and communications.

16.2 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. Any attempted assignment without consent is void.

We may assign these Terms without your consent:

  • To an affiliate or subsidiary
  • In connection with a merger, acquisition, or sale of assets
  • To any successor or purchaser

16.3 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court:

  • That provision will be modified to the minimum extent necessary to make it enforceable
  • If modification is not possible, that provision will be severed
  • All other provisions remain in full force and effect

16.4 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision. Waivers must be in writing and signed by an authorized representative.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Acts of God (earthquakes, floods, fires)
  • War, terrorism, or civil unrest
  • Labor disputes or strikes
  • Government actions or regulations
  • Internet or telecommunications failures
  • Epidemics or pandemics
  • Power outages or infrastructure failures
  • Third-party service failures

16.6 Independent Contractors

You and Sapat.chat are independent contractors. These Terms do not create:

  • Partnership
  • Joint venture
  • Employment relationship
  • Agency relationship
  • Franchise

16.7 No Third-Party Beneficiaries

These Terms are solely for the benefit of you and Sapat.chat. No third party has any right to enforce any provision.

Exceptions:

  • DodoPayments (regarding payment provisions)
  • Our affiliates, officers, directors, and employees (regarding indemnification and limitations of liability)

16.8 Survival

Provisions that by their nature should survive termination shall survive, including:

  • Payment obligations
  • Intellectual property rights
  • Disclaimers and limitations of liability
  • Indemnification
  • Dispute resolution
  • General provisions

16.9 Language

These Terms are written in English. If translated, the English version controls in case of conflicts.

16.10 Headings

Section headings are for convenience only and do not affect interpretation.

16.11 Notices

Notices to you:

  • Sent to the email address associated with your account
  • Deemed received 24 hours after sending
  • Also displayed in-app when you log in

Notices to us:

  • Email: legal@sapat.chat
  • Mail: Nikola Stojkovic PR Borca, Prelivacka 50, 11211 Beograd, Srbija
  • Notices are effective upon receipt

16.12 Export Controls

The Services are subject to US export controls and economic sanctions. You may not use the Services:

  • In countries subject to US embargoes or sanctions
  • If you are on any US government list of prohibited or restricted parties
  • In violation of export laws and regulations

16.13 Government Users

If you are a US government entity, the Services are “Commercial Computer Software” and “Commercial Computer Software Documentation” as defined in FAR 12.212 and DFARS 227.7202. Use is subject to these Terms.

17. Compliance with Laws

17.1 Your Compliance Obligations

You agree to comply with all applicable laws, including:

  • Data Protection: GDPR, CCPA, and other privacy laws
  • Consumer Protection: FTC regulations, consumer rights laws
  • Anti-Spam: CAN-SPAM Act, CASL (Canada)
  • Accessibility: ADA, WCAG guidelines (if applicable)
  • Industry-Specific: Healthcare (HIPAA), finance (PCI DSS), etc.
  • Export Controls: ITAR, EAR, OFAC sanctions

17.2 Our Compliance

We comply with:

  • GDPR (EU data protection)
  • PCI DSS Level 1 (via DodoPayments)
  • SOC 2 Type II (in progress)
  • ISO 27001 (in progress)

17.3 Prohibited Jurisdictions

We do not provide Services to users in countries prohibited by DodoPayments’ policies, including:

  • Belarus, Cuba, Haiti, Iran, Iraq, North Cyprus, North Korea, Pakistan, Russia, South Sudan, Sudan, Syria, Venezuela, Yemen

For complete list, see: https://docs.dodopayments.com/miscellaneous/merchant-acceptance

18. Contact Information

For questions, support, or concerns about these Terms:

General Inquiries:
Email: support@sapat.chat
Website: https://sapat.chat/contact

Legal Department:
Email: legal@sapat.chat
Mail:
Nikola Stojkovic PR Borca
Prelivacka 50
11211 Beograd, Srbija

Billing Issues:
Email: billing@sapat.chat

Privacy Concerns:
Email: privacy@sapat.chat

DMCA Notices:
Email: dmca@sapat.chat

DodoPayments (Payment Processor):
Website: https://dodopayments.com
Support: support@dodopayments.com
Address: 8 The Green, STE A, Dover, County of Kent, Delaware, 19901, United States

19. Acknowledgment

BY USING SAPAT.CHAT SERVICES, YOU ACKNOWLEDGE THAT:

  1. You have read, understood, and agree to be bound by these Terms of Service
  2. You have read and agree to our Privacy Policy
  3. You agree to DodoPayments’ Buyer Terms and Privacy Policy
  4. You are at least 18 years old (or age of majority in your jurisdiction)
  5. You have authority to enter into this binding agreement
  6. You understand the limitations of liability and disclaimers
  7. You agree to the class action waiver
  8. You consent to electronic communications and electronic signatures
  9. You are responsible for compliance with all applicable laws
  10. You accept all risks associated with using the Services

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY STOP USING THE SERVICES AND DELETE YOUR ACCOUNT.

20. Definitions

“Account”: Your registration and access credentials for the Services.

“Content”: Any data, text, files, images, or materials you upload or submit.

“Customer”: An individual or organization using the Services.

“DodoPayments”: Merchant of Record handling payment processing.

“GDPR”: General Data Protection Regulation (EU) 2016/679.

“Merchant of Record (MoR)”: Entity responsible for payment processing, tax compliance, and merchant services.

“Services”: Sapat.chat’s live chat, ticketing, and helpdesk platform.

“Subscription”: Paid plan with recurring billing (monthly or annual).

“Terms” or “Agreement”: This Terms of Service document.

“User”: Any individual accessing or using the Services.

Thank you for choosing Sapat.chat. We look forward to helping you deliver exceptional customer support.

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