Privacy-first live chat widget, ticket management, CSAT, and a clean support inbox.
Embed a live chat widget on your website and talk to customers in real time. Keep context with typing indicators, read receipts, and file sharing so every interaction stays human.
Best for teams who want fast answers without turning support into a maze of tools. Convert chats into tickets when you need async follow-ups.
Organize customer requests with a simple, intuitive ticket system. Assign, prioritize, and track every conversation to ensure nothing falls through the cracks.
Turn every request into something trackable. Assign ownership, prioritize work, and keep a clean history so nothing slips through.
Give your support team structure. Use a knowledge base, canned responses, and collaboration tools to deliver consistent answers without copy-paste chaos.
Perfect when you’re getting repeat questions and want to scale support without hiring a small army.
Clean, distraction-free design helps your team focus on what matters most: building meaningful customer relationships.
A distraction-free UI keeps agents focused on replies, not dashboards. Faster handling time, fewer mistakes, and less “where did that ticket go?”
Collect valuable feedback with CSAT ratings and email transcripts. Understand what your customers love and where you can improve.
Measure support quality with CSAT. Use transcripts to spot patterns and improve docs, onboarding, and responses.
Enterprise-grade security with JWT authentication and encrypted connections. Your customer data is protected with industry-leading standards.
Security and privacy aren’t “enterprise add-ons”. Keep customer support data protected and stay aligned with GDPR expectations.
Quick answers to common questions about our live chat widget and helpdesk features.
You embed a small snippet on your site. Once installed, conversations show up in your shared inbox so your team can reply instantly or follow up later as a ticket.
Yes. When a conversation needs async work (bugs, billing, long threads), convert it into a ticket so it stays trackable and doesn’t disappear in a chat scroll.
Yes. Customers can share screenshots and files during a chat so your team can resolve issues faster without extra back-and-forth.
sapat.chat is built with privacy-first support in mind. You stay in control of customer data and can keep your support workflows aligned with GDPR expectations.
Yes. Collect CSAT after conversations to understand how customers feel and where your support process needs improvement.
Yes. Assign, collaborate, and keep visibility over conversations so the customer gets one consistent answer, not five conflicting ones.
Yes. A knowledge base helps deflect repeat questions and keeps answers consistent across the team.
If you want a simpler, privacy-first live chat widget and helpdesk flow without the clutter, sapat.chat is built to be that alternative.
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